NLA is uniquely positioned through the experience of managing large-scale complex IT environments to help IT operations deliver consistent and high performing customer service on an end-to-end basis. NLA has a suite of service consulting focus areas targeted the principal interaction points between the business and the IT service organization.
With the increased focus on IT controls, and regulatory requirements surrounding Sarbanes-Oxley, IT organizations need to look at their IT operations in an end-to-end manner. NLA can help clients develop end-to-end service solutions from a business application viewpoint and establish operation processes, audit controls, application instrumentation, monitoring, metrics and reports for business leaders to understand.
In a July 2004 analyst article from Meta Group Research, it shows over the course of 2005, 15% of all current Global 2000 IT organizations have a product or service catalog and that investment in chargeback systems will increase by 10%. This growth is being driven by:
Lines of business obtaining the right to "opt" out of Corporate IT services
Acceleration of mergers and acquisitions
Increasing trend of IT centralization and shared services
Variable pricing contracts becoming available
Increases in user demand for IT services
Use of offshore operations
Allocation of IT costs continues to be the primary method of IT organizations charging for their services. The drive for change that is identified above are forcing Global 2000 companies to develop new chargeback systems. Boutique vendors such as CIMS, Network Analytics, Newscale and large application vendors such as IBM, CA, and HP are all revamping their chargeback-related offerings.
Meta predicts that by 2008, more than 70% (a 4 fold increase in 3 years) of Global 2000 companies will have implemented some form of product / service catalog, largely driven by:
